Following up on the DirecTV post from Sunday:

‘Absolutely,’ she says, ‘I’ll set up that free installation and the included HD dish for you right now.’ Yes! ‘I can schedule your installation for Tuesday afternoon between noon and 4, will that work?’ Yes! Done and done.

The installer showed up at noon precisely, was extremely competent and professional, not only installed the new HD dish and HD-DVR but stuck around a few minutes to give me the basics on using the new unit, and petted Watson. D* ftw!