10:27 At least Dell has decent teardown instruction for their laptops on their Web site. #

10:34 On chat line with Sprint, getting spurious charge removed from bill. #

11:26 45 minutes on "chat": completely useless. Five minutes on the phone: solved. Doh! #

14:11 Strange Windows thing of the day: XP in Virtual PC; colon/semicolon key acts like tilde/backquote key. Tilde/backquote key inactive. ? #

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